Last Updated: August 10, 2026
This Return Policy explains when and how customers can request a return for products purchased through Kinmel Thalo.
Kinmel Thalo is operated by Sworna Cooperative Pvt. Ltd. and provides a marketplace connecting customers with farmers, agricultural producers, homemade product producers, local businesses, and other sellers throughout Nepal.
Because Kinmel Thalo offers a variety of products, including fresh agricultural and homemade products, return eligibility may differ depending on the type and condition of the product.
Customers may request a return when a product is eligible under this policy.
A return may be accepted when:
All return requests are subject to review.
Kinmel Thalo supports local farmers and agricultural producers, including sellers of fresh and seasonal products.
Examples include:
Because these products are perishable and may naturally vary in size, shape, color, texture, and appearance, fresh agricultural products generally cannot be returned simply because the customer changed their mind or does not prefer the natural characteristics of the product.
However, a return, replacement, or other resolution may be considered if the product:
Customers should report such issues as soon as possible, preferably within 24 hours of delivery.
Homemade and food products may have limited return eligibility because of food safety, hygiene, and perishability considerations.
A return may be considered where:
Customers should contact Kinmel Thalo as soon as possible after receiving the product.
Customers should not consume a product if they believe there is a serious safety or quality concern.
Eligible non-perishable products may be returned if they:
Unless otherwise approved, returned products should generally be:
Products that have been used, damaged, altered, or otherwise made unsuitable for resale may not be accepted for return unless the issue itself was caused by a defect or delivery problem.
The following products may generally not be eligible for return:
Exceptions may apply where the product is defective, damaged, incorrect, unsafe, or otherwise covered by applicable law.
Kinmel Thalo does not guarantee returns simply because a customer changes their mind after purchasing a product.
This is particularly applicable to:
For eligible non-perishable products, a return may be considered according to the product's specific return conditions.
Customers should report return-related issues as soon as possible after delivery.
Problems should preferably be reported within 24 hours of delivery.
Return requests should generally be submitted within 7 days of delivery, unless a different return period is specified on the product page or at checkout.
Certain products may have different return periods depending on their nature.
To request a return, customers should contact Kinmel Thalo through the available customer support channels.
Customers should provide:
For damaged, incorrect, or defective products, photographs or videos may be required before a return is approved.
Submitting a return request does not automatically mean that the return has been approved.
Kinmel Thalo may review:
After review, Kinmel Thalo may approve or reject the return request.
Where a return is approved, Kinmel Thalo or the relevant seller may arrange:
The available method may depend on the customer's location, seller location, product type, and delivery arrangements.
Customers should not send products back to a seller without receiving return instructions from Kinmel Thalo or the relevant seller.
Return shipping responsibility depends on the reason for the return.
If the return is caused by a verified issue such as:
Kinmel Thalo or the seller may cover the applicable return shipping cost.
If a return is approved for another eligible reason, the customer may be responsible for return shipping or related costs.
The applicable charges will be communicated where reasonably possible.
For non-perishable products, returned products should generally be in the condition in which they were received.
The product should not be:
Fresh and perishable products may be handled differently because of their nature.
After a product is returned, Kinmel Thalo or the seller may inspect it to determine whether it meets the return conditions.
The inspection may consider:
If the returned product does not meet the applicable return conditions, the return may be rejected.
Where appropriate, Kinmel Thalo or the seller may offer a replacement instead of accepting a return.
Replacement may be offered when:
Replacement availability depends on stock, seller availability, product type, and delivery location.
An approved return does not necessarily mean that a refund will be issued immediately.
After a return is approved and, where required, the product is received and inspected, Kinmel Thalo may provide:
Refunds are handled according to the Kinmel Thalo Refund Policy.
A product that is returned to the seller because the customer:
may not qualify for a refund or free re-delivery.
Additional delivery or return charges may apply.
Kinmel Thalo may reject return requests where there is evidence of:
Kinmel Thalo may also restrict or suspend accounts involved in serious or repeated abuse.
Sellers are expected to:
Sellers may be responsible for resolving verified product-related issues in accordance with Kinmel Thalo policies.
Customers understand that agricultural and naturally produced products may have reasonable variations.
Differences in:
do not automatically qualify a product for return when those differences are normal characteristics of the product.
Product descriptions and photographs should be used as a general representation rather than a guarantee of identical appearance.
If a customer believes that a food, agricultural, or homemade product may be unsafe, the customer should stop using or consuming the product and contact Kinmel Thalo promptly.
Kinmel Thalo may request photographs, packaging information, batch information, seller information, or other relevant details to investigate the issue.
Kinmel Thalo may update this Return Policy from time to time.
Changes will be published on the website or application with an updated "Last Updated" date.
The updated policy will apply according to the terms stated when the policy becomes effective.
For return-related questions or requests, please contact Kinmel Thalo through the customer support contact information provided on our website or mobile application.
Please include:
Kinmel Thalo
Operated by Sworna Cooperative Pvt. Ltd.
Nepal
Kinmel Thalo aims to maintain a fair and transparent return process for customers while also protecting the interests of local farmers, agricultural producers, homemade product producers, and other sellers.
We encourage customers to inspect their orders promptly and report genuine problems as soon as possible so that we can work with the relevant seller or delivery partner to find an appropriate solution.
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