Last Updated: August 10, 2026
Welcome to Kinmel Thalo. This Privacy Policy explains how Sworna Cooperative Pvt. Ltd., the operator of Kinmel Thalo, collects, uses, stores, shares, and protects information when you use our website, mobile application, and related services.
By using Kinmel Thalo, you acknowledge that you have read and understood this Privacy Policy.
Kinmel Thalo is an online marketplace that connects customers with farmers, agricultural producers, homemade product producers, local businesses, and other sellers across Nepal.
Kinmel Thalo is operated by:
Sworna Cooperative Pvt. Ltd.
Nepal
In this Privacy Policy, "Kinmel Thalo", "we", "us", and "our" refer to Kinmel Thalo and Sworna Cooperative Pvt. Ltd.
"User", "you", or "your" refers to anyone accessing or using our website, application, or services.
We may collect different types of information depending on how you use Kinmel Thalo.
When you create an account, we may collect:
When you place an order, we may collect information necessary to complete delivery, including:
This information may be shared with sellers and delivery partners when necessary to fulfill your order.
When you purchase products through Kinmel Thalo, we may collect and store information including:
Depending on the payment method used, payment-related information may include:
Where third-party payment providers are used, payment information may be processed directly by those providers according to their own privacy policies and terms.
Kinmel Thalo does not necessarily receive or store complete card or banking credentials when payment processing is handled directly by a third-party payment provider.
If you register as a seller, we may collect additional information necessary to operate the seller account, such as:
Sellers may upload information such as:
Such information may be publicly visible on the marketplace where necessary to display and sell products.
If you contact us, we may collect information contained in your communication, including:
When you use our website or mobile application, certain technical information may automatically be collected, such as:
This information helps us maintain security, improve performance, and troubleshoot technical problems.
Kinmel Thalo may request access to location information when a feature requires it, such as:
Location access may depend on the permissions granted through your device.
You can manage location permissions through your device settings.
Our website may use cookies and similar technologies to:
You may be able to control cookies through your browser settings. Disabling certain cookies may affect some website functionality.
We may use collected information for legitimate business and service purposes, including:
For sellers, we may use information to:
We may use information to:
We may use information to:
We may contact users regarding:
Where permitted and appropriate, we may also send promotional communications.
Users may be able to opt out of certain marketing communications.
We do not intend to sell users' personal information as a standalone commercial product.
However, information may be shared when necessary to provide and operate Kinmel Thalo.
When a customer places an order, relevant information may be shared with the seller so that the seller can prepare and fulfill the order.
This may include:
Information necessary for delivery may be shared with courier companies, delivery personnel, logistics providers, or other delivery partners.
This may include:
Payment-related information may be processed through third-party payment service providers.
Such providers may process information according to their own terms and privacy policies.
We may use third-party service providers for:
These providers may process information on our behalf where necessary to provide their services.
We may disclose information where reasonably necessary to:
If Kinmel Thalo or a relevant part of its business is involved in a merger, acquisition, restructuring, sale, or similar transaction, user information may be transferred as part of that transaction, subject to applicable law.
Certain information submitted by sellers may be publicly displayed on Kinmel Thalo.
For example, a seller's:
may be visible to other users.
Users should not submit private or sensitive personal information in public product listings, reviews, comments, or other publicly visible areas.
We take reasonable measures to protect information from unauthorized access, alteration, disclosure, misuse, or destruction.
Security measures may include:
However, no website, application, network, or electronic storage system can be guaranteed to be completely secure.
Users are also responsible for keeping their account credentials confidential.
We retain information for as long as reasonably necessary for the purposes described in this Privacy Policy.
Retention periods may depend on:
When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.
Users may request deletion of their Kinmel Thalo account where the feature is available or by contacting us.
When an account deletion request is received, we may delete or deactivate information associated with the account where reasonably possible.
Certain information may need to be retained for legitimate purposes, including:
Deleting an account may not automatically remove information that has already been lawfully retained or that is necessary for these purposes.
Kinmel Thalo is not intended to knowingly collect unnecessary personal information from children.
If we become aware that personal information has been collected from a child without appropriate authorization where such authorization is required, we may take reasonable steps to delete the information.
Parents or guardians who believe that a child has provided personal information to us may contact us.
Kinmel Thalo may contain links, integrations, payment services, maps, social media features, or other services operated by third parties.
We are not responsible for the privacy practices of independent third-party websites or services.
Users should review the privacy policies of third-party services before providing information to them.
We may use analytics and similar technologies to understand how users interact with Kinmel Thalo.
Analytics information may help us understand:
Where third-party analytics services are used, information may be processed according to the respective provider's policies.
Kinmel Thalo may send service-related notifications through email, SMS, push notifications, phone calls, or other communication methods.
These may include:
Where permitted, we may also send promotional messages about products, offers, services, or marketplace updates.
Users may be able to manage certain notification and marketing preferences through the application, website, device settings, or available unsubscribe mechanisms.
Sellers may receive limited customer information necessary to fulfill orders.
Sellers must:
Sellers must comply with applicable privacy and data-protection requirements.
Users are responsible for ensuring that information provided to Kinmel Thalo is accurate and up to date.
Incorrect information may affect:
Users should update their information when necessary.
We may update this Privacy Policy from time to time to reflect changes in:
When changes are made, the updated policy will be published on our website or application with a revised "Last Updated" date.
We encourage users to review this Privacy Policy periodically.
Depending on the features available and applicable law, you may have the ability to:
Requests may be subject to reasonable verification to protect account security and user privacy.
This Privacy Policy shall be governed by the applicable laws of Nepal.
Any privacy-related disputes shall be handled in accordance with applicable laws and the appropriate authorities or courts of Nepal.
If you have questions, concerns, complaints, or requests regarding this Privacy Policy or the handling of your personal information, please contact Kinmel Thalo through the contact information provided on our website or mobile application.
Kinmel Thalo
Operated by Sworna Cooperative Pvt. Ltd.
Nepal
Kinmel Thalo respects the privacy of its customers, sellers, farmers, producers, and other users. We aim to collect only the information reasonably necessary to provide our services, operate our marketplace, process orders, maintain security, and improve the Kinmel Thalo experience.
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